If the call type is being changed during the script execution (for example, with a Call Type node) then those call types will not be accounted for in Route Call Detail, as no separate route request was made for the newly changed calltype.
If no call type changes are being made via scripting, then these results *should* be the same, provided that a full day's worth of data is included in the query, as a single interval may have calls crossing over a boundary condition where they are counted in 1 interval in the Interval record and another in Route Call Detail.
I want to find out how many agents are configured for an attribute. I have followed all the steps which are provided by the Cisco UCCE 11.6 API guide but I could not get the count. Is it possible to get a count of agents or not?
Collaboration Management Knowledge Base
For one-on-one help with these products, you can open a ticket at https://developer.cisco.com/site/support/. For other products, please contact Cisco TAC at https://www.cisco.com/c/en/us/support/index.html
Lately I have received a few requests from people asking if it was possible to Archive a Webex MessageSpace as in "download all messages".Interesting.
You can download all messages using the messages API but that leaves yo...
On May 10th 2021 a new API component was added: SPACE Tabs!
We call them ROOM tabs to be consistent with the room (space) API. Room Tabs represent an always available tab that is added as a tab in the space. It is co...
In a previous article I talked about the Cards & Buttons functionality of Webex Message. It's great to send nicely formatted or interactive messages.
What if you want to learn about Cards? There is a bot that teaches you all about Cards using...