Report to pull Individual ASA for the particular agent for a period of one month

[udayray28]

Dear All,

Please help me to to pull Individual ASA report for the particular agent for a period of one month. We are using

Cisco Unified Intelligence Center Version:10.6(1) build 1 (10_6_1_10000_39)

Warm Regards

Uday

[vigurura · Accepted solution]

Hi Uday,

I assume you are talking about UCCX 10.6 here. There is a report to give you ASA by CSQ - Contact Service Queue Activity Report.

For Individual Agents: We have CSQ Agent Summary Report that gives you Total Ring time and #Calls handled. You will need to create a custom report using this report to calculate the ASA per individual Agent from this report (ASA = Total Ring time/Calls handled)

Hope this helps,

Regards,

Vikram G