Require Windows 7 compatible CAD version

[khanfawaz]

Hi,

Our customer has IPCC express 4.0(5)_Build042. He is using CAD. The CAD which he is using will not run on windows 7. Is there any CAD version which will support IPCC express 4.0(5)_Build042 and also run on Windows 7 32-bit?

Thank You

Fawaz

[brian1mcc · Accepted solution]

No, you'll need to upgrade your IPCC Express to UCCX version 7.0(2) or 8.0(2) - at the least.

Refer to the compatiblity matrix at:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Brian

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[khanfawaz]

Thanks Brian for the quick reply. Is it not possible without upgrading the IPCC Express version? Customer is not in a position to upgrade the server.

Thanks

Fawaz

[khanfawaz]

Brian also pls tell me the page number. I am searching that information in your given link.

[brian1mcc]

No, afraid not.

As I've just said in this thread ..

https://supportforums.cisco.com/thread/2195388?tstart=0

if you upgrade the OS when CAD is already installed (without doing a fresh build), it may work. You'll need to test it, and it will not be supported by TAC.

For the supported OS for CAD, see page 58  under heading "CAD/CSD/CDA Client OS" on 7.0(2) - the last version of UCCX to use a Windows Server OS

Brian

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