01-14-2014 05:46 AM - edited 03-14-2019 12:57 PM
Hello,
I have been researching weather or not UCCX can send inbound ACD calls as a broadcast to all available agents. I have a feeling it's not possible becuase one person would take the call while the others receive a missed call and that will show up on their Call Stats. Can someone confirm if UCCX can do a Broadcast (hunt group algorithm) to available agents or are we confined to the available criteria ( Longest Available, Most Skilled, Least Skilled, etc)
Thanks so much
Current UCCX Setup -
Cisco Unified CCX Administratio
System version: 8.5.1.11003-32
Package: Cisco Unified CCX Premium
Solved! Go to Solution.
01-14-2014 05:48 AM
This is not possible as it defeats the purpose of ACD, you can use broadcast hint groups of this is a requirement.
Chris
Sent from Cisco Technical Support iPhone App
01-14-2014 05:48 AM
This is not possible as it defeats the purpose of ACD, you can use broadcast hint groups of this is a requirement.
Chris
Sent from Cisco Technical Support iPhone App
01-14-2014 11:42 AM
HI Chris,
Thanks for Responding. I appreciate the confirmation.
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