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Restricting Reason Codes

juniper76_2
Level 1
Level 1

Hi,

Is there any way you can restrict reason codes for use only by supervisors in UCCX8?,

ie they do not appear on the global reason code list for the agents, yet the supervisor can select a particular code (not visible to the agents in CAD) when required?

Many Thanks,

1 Reply 1

bsugamele1
Level 4
Level 4

You could set up a seperate workflow for the Supervisors and put the reason codes in it the "workflow group list" leaving them out of the global list. I believe that would be the simplest way to accomplish this.