Returning Data to ICM when Caller Hangs Up

[JEAN-FRANCOIS DIOTTE]

Good Morning,

I was reading this thread Returning Data to ICM when Caller Hangs Up which is from 2010.

I was wondering with CVP 11.5 can I use the same method or there is a better to accomplish.

I want to return to ICM in which menu the customer as disconnected.

Thanks

JF

[ptindall]

Same challenge/workaround still applies to 11.x

[JEAN-FRANCOIS DIOTTE]

One last question. The information in ICM will be stored in [Termination_Call_Variable] if the variable is persistent.

user.microapp.caller_input and/or user.microapp.FromExtVXML

[ptindall]

Right, ECCs will be written there.