06-07-2018 05:42 AM
Good Morning,
I was reading this thread Returning Data to ICM when Caller Hangs Up which is from 2010.
I was wondering with CVP 11.5 can I use the same method or there is a better to accomplish.
I want to return to ICM in which menu the customer as disconnected.
Thanks
JF
06-07-2018 06:25 AM
Same challenge/workaround still applies to 11.x
06-07-2018 06:42 AM
One last question. The information in ICM will be stored in [Termination_Call_Variable] if the variable is persistent.
user.microapp.caller_input and/or user.microapp.FromExtVXML
06-07-2018 07:57 AM
Right, ECCs will be written there.
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