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Ring the UCCX Extension for upto 60 seconds

csshenoy80
Level 2
Level 2

Hi

Is it possible to ring the Agent extension in UCCX 7 for upto 60 seconds without making the agent "Not Ready".

Thanks.

5 Replies 5

iftikharsyed_2
Level 1
Level 1

Hi,

If you are using select resource, try changing timeout value also from appadmin - > system -> system parameters change Agent State after Ring No Answer to ready.

hth,

regards,

iftikhar

Hi

Will config change need to be done on the CUCM as well?

Thanks

Yes if you have changed default values or u have voice mail integrated.

You will need to set the timeout setting on your select resource step to 60 seconds.

Then ensure that all the agent phones have a ring no answer time set to a number higher than this otherwise you may / will experience peculiar issues.

Ray

You will need to set the timeout setting on your select resource step to 60 seconds.

Then ensure that all the agent phones have a ring no answer time set to a number higher than this otherwise you may / will experience peculiar issues.

Ray

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