Road map when migrating uccx 7.0.1 SR5 towards 8.0.2

[Thiago Henriques]

Folks,

    I'm here pretty much to give you a heads up on my road towards migrating uccx 7.0.1 SR5 to 8.0.2:

1) First, I took the backup from my uccx 7.0.1SR5 using the PUT tool (pre-upgrade tool). It is straight forward, no big deal on it. Backup saved on sftp server.

2) Once I did a fresh install on our spare server with 8.0.2, I loaded my PUT backup from sftp...again..no big deal on it. It seemed that everything went fine...

3) When I was doing the tests with the new uccx, 8.0.2, checking scripts...queues...I realized that the calls were not being queued at all..and I was getting an scriptNotFound error.

4) After frustration because I spoke with couple TAC engineers...I had to fix this issue by my own. After research I figured that to fix "scriptNotFound..." there is a trick in which is not documented clearly. When uccx 7 calls a subflow it DOES NOT ADD THE WORD "SCRIPT" in front of it..and on UCCX 8 YOU HAVE TO add the "script' in front of your subflows. After that..no more "scriptNotFound..."error and our application subsystem was no longer in partial service. afff

5) Now, I was told by the people who wrote the cisco upgrade doc that SU2 update for uccx 8 fixes most of the path related issues...again..I did install the patch yesterday..and..everything seemed to be fine..no errors...now im just waiting friday to test it out, and hopefully will be a happy end!

If I miss something here let me know...even if I can help someone..please let me know.

Regards,

Thiago henriques

[Thiago Henriques]

Folks,

     After quite sometime working towards our migration from uccx 7 SR5 to uccx 8.0.2 I finally got it working!!!!wohoooooooooooooooooooooo

Another change was necessary on create file document steo...which is not needed on uccx 8. Me and one TAC engineer (very good one) we removed the "Create File Document". Here it is what the TAC told me:

While accessing an xml document that is uploaded into the document repository, the Create File Document is not needed.

Simply use the Create XML Document (DOC[test.xml]) step to reference the XML document to be read.

If I can help anyone with this, please let me know.

Regards,

Thiago Henriques

[Thiago Henriques]

Folks,

     Just to complete:

     My migration was a success! Besides what I have said here, I forgot to mention the fact that I installed the SU2 update on uccx. After all the script / xml changes, I had to update it. The reason why I updated was because on the logs I was getting "trying to read xml file but does not have reading permission..." somethjing like this.

So, with that said....this ends this migration process from uccx 7.0.1 SR5 towards 8.0.2 SU2.

Cheers,

Thiago Henriques