RONA Settings

[Sivanesan Rathinam]

Hi All - Can you please let me know RONA Settings and their relationship in CVP SIP Tab and ICM Agent Desk Setting and CUCM

RONA settings in CVP SIP Tab always 2-3 Sec greater than ICM Desk Settings.

Now we have below config, Whic one is consider as RONA here.

CVP SIP Tab - 14 Sec

ICM Agent Desk Settins - 12 Sec

CUCM - 18 Sec        

SIVANESAN R       

[Shalid Kurunnan Chalil]

Dear siva,when you configure RONA, it always cucm< Cup

[Sivanesan Rathinam]

Dear Shalid - Thanks for your reply, If that is the case i can configure RONA directly in Agent Desk Setting right? Waht is the point of configuring in CVP and CUCM

Is there any relations between these three param? Please confirm...

SIVANESAN R

[Shalid Kurunnan Chalil · Accepted solution]

Dear siva, it won't work in that way. Because the timeout session in the icm should betrayer than cvp since

Having a session with cvp and in turn cvp with cucm. So it will work only if these condition met. Cum

[Sivanesan Rathinam]

Dear - Thanks fo your reply, so you mean to say ICM should be less than CVP and CVP should be less than CUCM.

SIVANESAN R

[Shalid Kurunnan Chalil]

Dear siva, yes, that what I meant. Apologise for the typo error previous post.