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Route calls based on "Caller Name"?

solomonluke
Level 4
Level 4

I have a customer that wants to route calls to a queue based on "Caller Name". I know with "Get Call Contact Info" you can route calls based on Calling Number and Called Number but I don't see Calling Name.

Is there a way you can capture the Calling Name if it is being presented by Telco and use that to route calls?

Thanks,
Solomon

 

1 Reply 1

djlundberg
Level 5
Level 5

Hi Solomon-

 

 

I have not seen a way to do that.

 

DJ