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Routing client doesn't receive the label from ICM

Hi,

We have setup a Lab scenario in simplex mode

CVP 8.5

CUCM 8.

IPCC 8.5

Type 10 VRU configured. Simplex mode NAM and Simplex Mode CICM.

Everything configured properly, checkd many times, its fine, Call gets the IVR treatment proplery, queuing properly, when agents become ready,

call is disconnecting,

though we have properly cvp config. cucm configuration.

We are getting

label node has no label valid for routing client from NAM router logs.

and we are getting

00:33:19:978 ra-rtr Trace: (3 3 1005 : 0 0) Connect: CID=(150366,1289122), EventSelect=104, ServiceType=1, RCID=5000, La

bel(s)=2001

00:33:19:979 ra-rtr Trace: (3 3 1005 : 0 0) DialogFail: Reason=250 CallState=15.

00:33:19:979 ra-rtr Trace: (3 3 1005 : 0 0) Deleting Dialog.

00:33:35:603 ra-rtr Trace: Received 2 AgentSkillGroup logout entries from CCM_PG1_PIM1

00:33:59:596 ra-rtr Trace: DEVICE_TARGET_ABORT_IND message received from Peripheral(5000) CRSCallID(Date 150366 ,ID 1289

122), NetworkTarget(5001),MRDomain(1), AgentSkillTargetID(5002).

and NAM CVP PG PIM has following error

00:33:15:304 pg1a-pim1 Trace: ProcessRunScript:RUN_SCRIPT  RCID=5000 PID=5000 DID=39 DIDRelSeq#=3 InvokeID=26 CRS(RtrDat

e=150366,RtrCID=1163104) RCKSeq#=1 CallTypeID=5000 NICCalledParty#=5501 ScriptID=PM,HoldandTransfer_Eng ScriptConfig=N C

allingParty#=44361533 CED=2 CallGUID=B997E84EF93311E1802230F70DD46530

00:33:15:305 pg1a-pim1 Trace: ToVRU_vruRunScriptRequest:Set ECCVar:

ECCVar:6=D

ECCVar:11=D

ECCVar:4=en-us

ECCVar:7=app_qtel

ECCVar:10=media

ECCVar:0=B997E84EF93311E1802230F70DD46530

00:33:15:305 pg1a-pim1 Trace: PG->VRU:RUN_SCRIPT_REQ(228 bytes):DID=39 SendSeq#=4 InvID=4 ScriptID=PM,HoldandTransfer_En

g ScriptConfig=N ANI=44361533 CED=2 RCK=1163104 RCKDay=150366 RCKSeq#=1 CallGUID=B997E84EF93311E1802230F70DD46530

00:33:19:906 pg1a-pim1 Trace: VRU->PG:RUN_SCRIPT_RESULT(27 bytes):DID=39 SendSeqNo=5 InvID=4 ResultCode=1

00:33:19:906 pg1a-pim1 Trace: VRU Set ECCVar:2=0

00:33:19:906 pg1a-pim1 Trace: ToRouter_ScriptResp:SCRIPT_RESP  RCID=5000 PID=5000 DID=39 DIDRelSeq#=5 InvokeID=26 Result

Code=1 CED=

00:33:19:909 pg1a-pim1 Trace: ProcessReleaseInd:RELEASE_IND  RCID=5000 PID=5000 DID=39 DIDRelSeq#=4 Cause=0

00:33:19:910 pg1a-pim1 Trace: PG->VRU:RELEASE(16 bytes):DID=39 SendSeq#=5 Cause=0

00:33:19:910 pg1a-pim1 Trace: ProcessDialogFail:DIALOG_FAIL  RCID=5000 PID=5000 FailureType=2 NumOfEvents=1 DID=38 DIDRe

lSeqNo=1 ReasonCode=11

00:33:19:910 pg1a-pim1 Trace: PG->VRU:DIALOGUE_FAILURE_EVENT(16 bytes):DID=38 SendSeq#=2 ErrorCode=Unspecified Failure (

15)

00:33:19:918 pg1a-pim1 Trace: VRU->PG:EVENT_REPORT(22 bytes):DID=38 SendSeq#=3 EventCode=Disconnect(6) CauseCode=NormalC

omplete(1)

00:33:19:938 pg1a-pim1 Trace: VRU->PG:EVENT_REPORT(22 bytes):DID=39 SendSeq#=6 EventCode=Disconnect(6) CauseCode=NormalC

omplete(1)

00:33:19:948 pg1a-pim1 Trace: ToRouter_CallEventReport:CALL_EVENT_REPORT  RCID=5000 PID=5000 DID=39 DIDRelSeq#=6 LabelIn

dex=0 Event=6 DialogEnds=1 Cause=1

just check let me know some clues how to fix this issue.

with Regards,

Manivannan

3 Replies 3

jwilliams
Beginner
Beginner

The issue is exactly as described you need to create labels in the cicm for the incrp Nic, then these n be passed correctly back to the nam

Sent from Cisco Technical Support iPad App

Hi Williams,

I work with Mani. the label is there in the CICM config but i am still getting these errors.

Regards,

Sandeep

Resolved.

The ICM-ICM GW at the NAM level script had the 'Validate returned label' , after removing that and adding srv.xml file to the CVP i restarted the CVP and it started working and the calls were landing to the agents. before adding srv.xml file with CUCM IP address it was playing the ringback but the call was not landing.

Regards,

Sandeep

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