Hi,
We have setup a Lab scenario in simplex mode
CVP 8.5
CUCM 8.
IPCC 8.5
Type 10 VRU configured. Simplex mode NAM and Simplex Mode CICM.
Everything configured properly, checkd many times, its fine, Call gets the IVR treatment proplery, queuing properly, when agents become ready,
call is disconnecting,
though we have properly cvp config. cucm configuration.
We are getting
label node has no label valid for routing client from NAM router logs.
and we are getting
00:33:19:978 ra-rtr Trace: (3 3 1005 : 0 0) Connect: CID=(150366,1289122), EventSelect=104, ServiceType=1, RCID=5000, La
bel(s)=2001
00:33:19:979 ra-rtr Trace: (3 3 1005 : 0 0) DialogFail: Reason=250 CallState=15.
00:33:19:979 ra-rtr Trace: (3 3 1005 : 0 0) Deleting Dialog.
00:33:35:603 ra-rtr Trace: Received 2 AgentSkillGroup logout entries from CCM_PG1_PIM1
00:33:59:596 ra-rtr Trace: DEVICE_TARGET_ABORT_IND message received from Peripheral(5000) CRSCallID(Date 150366 ,ID 1289
122), NetworkTarget(5001),MRDomain(1), AgentSkillTargetID(5002).
and NAM CVP PG PIM has following error
00:33:15:304 pg1a-pim1 Trace: ProcessRunScript:RUN_SCRIPT RCID=5000 PID=5000 DID=39 DIDRelSeq#=3 InvokeID=26 CRS(RtrDat
e=150366,RtrCID=1163104) RCKSeq#=1 CallTypeID=5000 NICCalledParty#=5501 ScriptID=PM,HoldandTransfer_Eng ScriptConfig=N C
allingParty#=44361533 CED=2 CallGUID=B997E84EF93311E1802230F70DD46530
00:33:15:305 pg1a-pim1 Trace: ToVRU_vruRunScriptRequest:Set ECCVar:
ECCVar:6=D
ECCVar:11=D
ECCVar:4=en-us
ECCVar:7=app_qtel
ECCVar:10=media
ECCVar:0=B997E84EF93311E1802230F70DD46530
00:33:15:305 pg1a-pim1 Trace: PG->VRU:RUN_SCRIPT_REQ(228 bytes):DID=39 SendSeq#=4 InvID=4 ScriptID=PM,HoldandTransfer_En
g ScriptConfig=N ANI=44361533 CED=2 RCK=1163104 RCKDay=150366 RCKSeq#=1 CallGUID=B997E84EF93311E1802230F70DD46530
00:33:19:906 pg1a-pim1 Trace: VRU->PG:RUN_SCRIPT_RESULT(27 bytes):DID=39 SendSeqNo=5 InvID=4 ResultCode=1
00:33:19:906 pg1a-pim1 Trace: VRU Set ECCVar:2=0
00:33:19:906 pg1a-pim1 Trace: ToRouter_ScriptResp:SCRIPT_RESP RCID=5000 PID=5000 DID=39 DIDRelSeq#=5 InvokeID=26 Result
Code=1 CED=
00:33:19:909 pg1a-pim1 Trace: ProcessReleaseInd:RELEASE_IND RCID=5000 PID=5000 DID=39 DIDRelSeq#=4 Cause=0
00:33:19:910 pg1a-pim1 Trace: PG->VRU:RELEASE(16 bytes):DID=39 SendSeq#=5 Cause=0
00:33:19:910 pg1a-pim1 Trace: ProcessDialogFail:DIALOG_FAIL RCID=5000 PID=5000 FailureType=2 NumOfEvents=1 DID=38 DIDRe
lSeqNo=1 ReasonCode=11
00:33:19:910 pg1a-pim1 Trace: PG->VRU:DIALOGUE_FAILURE_EVENT(16 bytes):DID=38 SendSeq#=2 ErrorCode=Unspecified Failure (
15)
00:33:19:918 pg1a-pim1 Trace: VRU->PG:EVENT_REPORT(22 bytes):DID=38 SendSeq#=3 EventCode=Disconnect(6) CauseCode=NormalC
omplete(1)
00:33:19:938 pg1a-pim1 Trace: VRU->PG:EVENT_REPORT(22 bytes):DID=39 SendSeq#=6 EventCode=Disconnect(6) CauseCode=NormalC
omplete(1)
00:33:19:948 pg1a-pim1 Trace: ToRouter_CallEventReport:CALL_EVENT_REPORT RCID=5000 PID=5000 DID=39 DIDRelSeq#=6 LabelIn
dex=0 Event=6 DialogEnds=1 Cause=1
just check let me know some clues how to fix this issue.
with Regards,
Manivannan
