11-24-2013 05:06 AM - edited 03-14-2019 12:46 PM
Hi
If the same caller calls within XX hours after talking to an agent and if the same agent is available call should be routed to the same agent as before based on ANI
can we do this with UCCX ?
PW
11-25-2013 02:26 AM
Hi,
yes, this is possible. It's known as the "Sticky Agent" feature.
Take a look at this thread:
https://supportforums.cisco.com/thread/2253279?tstart=0
G.
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