cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
7422
Views
5
Helpful
3
Replies

RTMT for UCCX Login using credentials other than Application User

Can we use other Admin users login credentials to login to RTMT (Real-Time Monitoring Tool) or using "application user" is the only option?

1 Accepted Solution

Accepted Solutions

luhidalg
Level 1
Level 1

Hello , 

No unfortunately that not possible .

Only the Application user would work to launch the RTMT application.

Mainly due to permission assign to such user while being created during the installation.

We could only change its username and pass: 

utils reset_application_ui_administrator_name
utils reset_application_ui_administrator_password

View solution in original post

3 Replies 3

luhidalg
Level 1
Level 1

Hello , 

No unfortunately that not possible .

Only the Application user would work to launch the RTMT application.

Mainly due to permission assign to such user while being created during the installation.

We could only change its username and pass: 

utils reset_application_ui_administrator_name
utils reset_application_ui_administrator_password

How do I find the Application User that was created when my UCCX was installed? The one I was given is not working. Sincerely- Beth

Hi, try to go to System > Cisco Unified CM Configuration and check for the Cluster Wide Parameters. You will find 3 users that must be created under Application Users in CM. If you modify password for those users in CM, update them here too and reset services.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: