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Salesforce integration with Cisco

Hello everyone, query, some of you will have had the experience of integrating the Salesforce CRM with a Cisco contact center ?, there is a Cisco guide, which as a requirement must be installed:

One of the following Cisco® Telephony Service Providers must be installed on the client machine.
• Cisco Unified CallManager TSP
• Cisco Unified CallManager Express TSP v2.1.0.8

Please if someone could give me their experience, thank you.

2 Accepted Solutions

Accepted Solutions

I understand you are looking for a way to integrate Salesforce with the IVR natively.  We looked at that and determined the level of effort would be high, and require some development.... and decided to use a 3rd party product. 

https://www.ingenius.com/

 

We could not find a lot of data on the intergration, and doing a single sign on, coordinating with AD, a lot is involved.

 

 

View solution in original post

5 Replies 5

Thank you, but what I am looking for is information on how to implement the integration, since we have Salesforces and also the complete CUCM platform (Contact Center, Cisco IM and Presence, etc.), greetings.

I understand you are looking for a way to integrate Salesforce with the IVR natively.  We looked at that and determined the level of effort would be high, and require some development.... and decided to use a 3rd party product. 

https://www.ingenius.com/

 

We could not find a lot of data on the intergration, and doing a single sign on, coordinating with AD, a lot is involved.

 

 

Cisco CUCM/UCCX/UCCE/PCCE Integration with Salesfoce ( CRM )

You can refer to attached 3rd Party Connector for more integration options

The connector exposes Web based APIs for integrating with CRMs

prawat155
Level 1
Level 1

Hello Carlos,
In case you want to solve this using a third-party CTI connector, go for NovelVox’s Smart CTI Connector. It offers ready integration with Cisco Finesse and Salesforce CRM. Support for legacy versions is also available. 

 

Get more details from here: https://www.novelvox.com/integrations/salesforce-cisco-cti-connector/

Hope this helps!!

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