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Salesforce Open CTI Connector

Hello,

 

We have hosted Salesforce, I have a  requirement from one team for Salesforce CTI Connector for 20 agents with UCCX 11.5. 

 

I am planning to use built in Salesforce Open CTI Connector. Any one using Salesforce Open CTI Connector. is it licensed ?

I know B+S provide same solution, however that requires additional server. Does Salesforce Open CTI Connector and B+S Provide same functionalities?

 

 

 

 

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