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12
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Beginner

Scheduled CUIC Reports losing filtering criteria.

CUIC 10.01

ICM 9.0

 

We have a reoccurring issue where some scheduled reports fail with this message:

"SCHEDULED REPORT EXECUTION FAILED - DATA-PROCESSING-CENTER-ERROR"

 

When I access the report, the filtering criteria is missing.  Once I define the criteria and save the report, it works again.  This has happened to a few different scheduled reports and is not limited to one report type/definition.

 

Any ideas?


Thanks!

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Collaborator

I suspect you're hitting this

I suspect you're hitting this https://tools.cisco.com/bugsearch/bug/CSCte82968, however I don't see a fix for it. Open a TAC case and ask for the detailed notes on the bug.

 

david

12 REPLIES 12
Collaborator

I suspect you're hitting this

I suspect you're hitting this https://tools.cisco.com/bugsearch/bug/CSCte82968, however I don't see a fix for it. Open a TAC case and ask for the detailed notes on the bug.

 

david

Beginner

Thanks David.

Thanks David.

Beginner

Just an update, TAC released

Just an update, TAC released a fix for this bug.  However, you must be at 10.5.   So far, everything has been fine since applying the fix. 

Collaborator

Thanks for the update, can

Thanks for the update, can you post the fix either name or link to it?

 

david

Beginner

here you go: https://software

Highlighted
Explorer

Does this affect 10.5.2 as

Does this affect 10.5.2 as well?

Cisco Employee

It should not affect 10.5(2)

It should not affect 10.5(2) as it has been integrated into 10.0(1.10003.1).

Beginner

Hello ,

Hello ,

Within CUIC I ran an Agent Detail report on one agent for all call types.  I ran a second report for same agent and filter on outbound calls.  Both reports are exactly the same, the filter doesn’t appear to work.

Any Bug ?

Cisco Employee

https://bst.cloudapps.cisco

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCur06198/?reffering_site=dumpcr

Regards

Deepak

Beginner

Hi Deepak,

Hi Deepak,

I'm facing a similar issue from past 2 days with Scheduled Reports.

UCCX Version : 10.6.1.10000-39

Do you think, if i'm hitting the same bug ?

Regards,

Waseem

Explorer

Does this affect 10.5.2 as

Does this affect 10.5.2 as well?

Beginner

Im on 10.6(1) and having this

Im on 10.6(1) and having this issue... ??

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