I was hoping to have some help generating a report that contains a single line per queue like the “Common Skill CSQ Activity report”, that shows both the average queue time and the Avg Speed of Answer. I have tried using the CSQ all fields report but it breaks the queues out into multiple CSQ IDs.
Is there a way to add the “Avg Speed of Answer” to the Common Skill CSQ Activity report, roll up the CSQ all Fields report to one line per queue, or a different report I should be working with?
I am looking to have the reports scheduled to run with no manual manipulation needed each time to show both fields. Thank you.