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Screen Recording is not working

Dear all, I've deployed CUCM, UCCX, and QM version 11.5. Audio recording is working fine and can be played back. I've successfully deployed screen recording using CIPC and installed Desktop Recording Service in PC. I'm using networking recording for audio recording and desktop recording for screen recording. When i'm trying to deploy screen recording for new agent using IP Phone (hardphone), screen is not recorded but audio is recorded even though i've installed Desktop Recording Service in his new PC. NIC of PC is daisy-chainned to IP Phone and i've enabled SPAN to PC port in CUCM. I have also disabled Windows Firewall in the PC. I've collected the logs from this new agent's PC. Maybe anyone can take a look. Thanks.

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