[Scrip uccx] Cant leave queue on uccx

[quytx]

Dear every one. I have a issue when create uccx. This is my scrip, when all agents were busy, calls will go to on queue, and i create a task "get digit string". when customer on queue press *, will play a prompt and end game. but i have a issue, when calls on queue, after press * and playing prompt, have a agent avaible, call will route to agent avaible. hmm. i want when customer press * on queue, call won't route to agent avaible again. Please help me, i cant fix it

Thanks

[Jonathan Schulenberg]

Add a Dequeue step within the Successful branch to remove the contact from the CSQ.

[quytx]

Hi Jonathan 

I had add dequeue to direct call to queue null but not resolve. :(

[quytx]

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@Jonathan Schulenberg wrote:

Add a Dequeue step within the Successful branch to remove the contact from the CSQ.

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Hi Jonathan 

I had add dequeue to direct call to queue null but not ok :(

[Jonathan Schulenberg]

It’s DEqueue, not REqueue. Either specify the CSQ they were already in or choose the option to remove them from all CSQs (most common choice).

[quytx]

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@Jonathan Schulenberg wrote:

It’s DEqueue, not REqueue. Either specify the CSQ they were already in or choose the option to remove them from all CSQs (most common choice).

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I tried but not ok. call will ring ring to agent again when agent online.

[Jonathan Schulenberg]

This looks wrong. Your Select Resource step is referencing a variable named "CSQ", though it appears to have a non-null blank value in the attached screenshot. The Dequeue step should either be referencing the same variable or use the easier approach of dequeuing the contact from all CSQs.

[Anthony Holloway]

Definitely select --ALL-- option in the Dequeue step. Good recommendation.