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Script Building with week of year

JMGolf
Level 1
Level 1

Hello,

Using CCE Script Editor 11.6.1

We are in the process of upgrading this.

I have a user group that would like to automate their 5 person on-call rotation to eliminate the need to do it manually.  Is there a variable or condition that uses weeks (52) that I can use to simulate a 5 person rotation?  I see identifiers for month and day; however, no week.

Example:

Week 1 - Person 1

Week 2 - Person 2

Week 3 - Person 3

Week 4 - Person 4

Week 5 - Person 5

and then repeat back to person 1

2 Replies 2

There's no built in function for this, your best bet might be to just have a custom function that maybe includes the dates each person handles? Although, I suspect you will the character limit. Can you this in VXML or in the IVR?

david

JMGolf
Level 1
Level 1

Thanks.  I may have a workaround that I'm testing.  Just wanted to make sure there was no built in function I was missing.