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Beginner

Script fomula for (if properties)

I need to setup a five min if promt to route calls out of the Que and into voicemail after the 5min wait..

3 REPLIES 3
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Enthusiast

Hi,

Please take a look at the below script and see if it meets your requirements. The following script helps the caller the option to either remain on hold or leave a message. The example script looks like this,

Accept

Play Prompt(WelcomeGreeting)

Select Resource Step(CSQ: CSQ Name)

------>Connected

------>Queued

--------->Play Prompt (QueuePrompt)

--------->RequeueMeLabel:

--------->Call Hold(contact:-Triggering Contact)

--------->Delay DelayWhileQueued sec

--------->Call Unhold(contact:-Triggering Contact)

--------->Get Digit String(Contact:-- Triggering Contact, result digit string: requeueMe) (Set the Input Length to 1 under Input tab property)

(This will provide option to remain in queue or to leave a message).

------------>Successful

------------------>If (requeueMe == "1") Then

--------------------->True

------------------------->Goto RequeueMeLabel

--------------------->False

------------------------>Take desired action to leave a message (Redirect the call to VoiceMail).

If the above doesnt help, please elaborate your requirement.

Regards

Venkat

Highlighted

Thank you very much...What i am trying to do is create an IF Lable formala that will time out after 5 mins

Highlighted

Hi,

Can you be more specific in your requirement.

Regards

Yogi