11-23-2004 07:56 AM - edited 03-13-2019 10:34 PM
I need to setup a five min if promt to route calls out of the Que and into voicemail after the 5min wait..
11-23-2004 08:04 PM
Hi,
Please take a look at the below script and see if it meets your requirements. The following script helps the caller the option to either remain on hold or leave a message. The example script looks like this,
Accept
Play Prompt(WelcomeGreeting)
Select Resource Step(CSQ: CSQ Name)
------>Connected
------>Queued
--------->Play Prompt (QueuePrompt)
--------->RequeueMeLabel:
--------->Call Hold(contact:-Triggering Contact)
--------->Delay DelayWhileQueued sec
--------->Call Unhold(contact:-Triggering Contact)
--------->Get Digit String(Contact:-- Triggering Contact, result digit string: requeueMe) (Set the Input Length to 1 under Input tab property)
(This will provide option to remain in queue or to leave a message).
------------>Successful
------------------>If (requeueMe == "1") Then
--------------------->True
------------------------->Goto RequeueMeLabel
--------------------->False
------------------------>Take desired action to leave a message (Redirect the call to VoiceMail).
If the above doesnt help, please elaborate your requirement.
Regards
Venkat
11-29-2004 01:35 PM
Thank you very much...What i am trying to do is create an IF Lable formala that will time out after 5 mins
11-29-2004 07:30 PM
Hi,
Can you be more specific in your requirement.
Regards
Yogi
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