script to log agents out

[Daweeks318]

Does anyone know if you can create a script to log agents out at a prescribed time (say, 10pm everynight) if they forget to log out?  The  current version of UCCE we are using is ver 8.0, and angents are logging in with CAD.  Thanks.

[david.macias]

I guess it's possible to create a script using OPC or cti test, however it would be much simpler to just have a supervisor log out all the agents before s/he leaves for the day.

david

[Gergely Szabo]

Hi,

a workaround to this might be to use the "Logout non-activity time". The problem is that this is not what you want, works when the agent is in Not Ready and the maximum length is 7200 seconds (~ 2 hours).

I would probably use a simple CTI OS app to periodically check and log out the agent - but again, this needs some programming.

G.