09-08-2014 08:03 AM - edited 03-14-2019 01:51 PM
Does anyone know if you can create a script to log agents out at a prescribed time (say, 10pm everynight) if they forget to log out? The current version of UCCE we are using is ver 8.0, and angents are logging in with CAD. Thanks.
09-08-2014 08:40 PM
I guess it's possible to create a script using OPC or cti test, however it would be much simpler to just have a supervisor log out all the agents before s/he leaves for the day.
david
09-09-2014 03:05 AM
Hi,
a workaround to this might be to use the "Logout non-activity time". The problem is that this is not what you want, works when the agent is in Not Ready and the maximum length is 7200 seconds (~ 2 hours).
I would probably use a simple CTI OS app to periodically check and log out the agent - but again, this needs some programming.
G.
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