As Chis mentioned, many partners will do contact center scripting and provide assistance. If you have a preferred vendor perhaps reach out to them. There are other partners that focus on this space, your milage will vary in any case.
slight plug: depending on your needs you may find ContactView can help you accomplish your scripting goals, possibly without outside assistance.
There are cases/situations where we have to configure custome CPTONE to resolve FXO disconnect issue. Following are situations which can arise due to FXO disconnect issue:
Phone A calls Phone B, Phone B does not answer. Phone A then goes on-hook but Phon...
Cisco announced major enhancements today to Webex Contact Center. Learn more about the highlights including
better support for the needs of large contact centers worldwide
improvements in the agent and cust...
SymptomsI’m doing a factory reset on the mobile board and it’s giving me the same issues that I wasn’t able to also send over last time. It says that it can’t connect to the server because of a firewall (we don’t have one) and then sometimes it...