Scripting campaings outbound IVR Based Example

[jd.suarez9]

Hi, i'm trying to create a script that allows me to pass to an agent as outbound, when I try as I show in the following example the call comes as intbound, thank you if you can tell me what I should relate in the script to be a call outbount. 

[Alex Stevenson]

Hello @jd.suarez9,

Please see these two discussions:

uccx trigger/capture outbound calls in script

https://community.cisco.com/t5/contact-center/uccx-trigger-capture-outbound-calls-in-script/td-p/3178532

UCCE - passing AgentPeripheralID from CAD for an Outbound call

https://community.cisco.com/t5/contact-center/ucce-passing-agentperipheralid-from-cad-for-an-outbound-call/td-p/3316240