09-28-2022 09:17 AM
Hi, i'm trying to create a script that allows me to pass to an agent as outbound, when I try as I show in the following example the call comes as intbound, thank you if you can tell me what I should relate in the script to be a call outbount.
11-01-2022 07:09 AM
Hello @jd.suarez9,
Please see these two discussions:
uccx trigger/capture outbound calls in script
https://community.cisco.com/t5/contact-center/uccx-trigger-capture-outbound-calls-in-script/td-p/3178532
UCCE - passing AgentPeripheralID from CAD for an Outbound call
https://community.cisco.com/t5/contact-center/ucce-passing-agentperipheralid-from-cad-for-an-outbound-call/td-p/3316240
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide
Log in to Community