hi,
When you use this condition, you need to consider few things, like holiday, team meeting, emergency.
When this condition is true, it could possibly be a holiday/after hour/team meeting/emergency.
When this condition is false you can send the call to the queue.
When this condition is true make sure you check all the situation like team meeting / holiday / closed hours / weekend and then route the call to the queue or terminate appropriately.
You need to use this condition at the beginning of the step and the plan the branching properly considering the above parameters mentioned above.
BR,
RS