I have got a very simple script that checks the holidays, TOD and Day of the week and based on that it redirects the calls to appropriate queue/prompts. Recently, I was ask to change this script so the call center can OPEN the queue bit earlier everyday (not a fix time) and close at fix time. Below is that one way I thought I can do this-
from Script repository. It also says that use this as a subflow to Main script. If I do want to use this as subflow, where should I insert this subflow in my MAIN script. What would be Input/Output variables? Can I insert this code in MAIN script and not to use as Subflow?
Les stations de radio en ligne sont devenues l'une des formes de partage des médias les plus populaires dans la ecouter radio en ligne société d'aujourd'hui. La radio Internet est maintenant disponible sur tous les principaux modems de câbles et sans fil ...
This document describes the details about the Cisco Collaboration Endpoint software upgrade error “File too large”, and guides through the possible workarounds to upgrade the endpoint to the desired version.
we have recently announced a new Webex Events service with a best-in-class virtual event experience that is video-centric, intelligent, and simple to use.
Some highlights (features of new Webex Events that were not there with existing/c...
The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
The IM&P ...
This event had place on Tuesday 20th, April 2021 at 10hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees learned how to use ...