We have encountered a problem where the calls are transfered to the que during a non busniness hours. I have pulled the script and looked around and did not find anything wrong with business hours. Not sure if the agents are logged in either state. if the call would come to the que it happened this morning at at 7:50 Am. I am attaching main script if you guys can shed some light on it. It will be greatly appreciated.
Is the time zone in the Day of Week and Time of Day checks in your script correct? They're set to America/New York. In 1010-Auto/Open/Close Switch if step, there's a Get XML Document Data step to check what I guess is a doc that holds a status for the office or queue. I see in the Switch String step there's a Force Open option that if true sends the call to your 3000-Greeting and Banner If step. Does that XML document have a Force Open value that would send callers to that 3000-... step? Since that 3000-... step is after your DOW and TOD checks, that may be something to look at.
Is there a way in UCCE with using an admin script maybe using the email application in Call Studio to send out an email? I know in UCCX you can send out an email if the script were to fail but is there a way to do it in UCCE? Any help would be great!
Fun lab with Packet Tracer and running Cisco CME with 3 ip phones, 3 laptops, 1 switch, and 1 router. Fun lab with repetition. You will be able to test your phones and laptop for connectivity etc. Solution;see attached CME Packet Tracer L...
How to configure IP Address for Cisco Integrated Management Controller CIMC. The Cisco Unified Computing System (UCS) is a data center product composed of computing hardware, virtualization support, switching fabric, and management software.
QuestionHi Team,I just need to confirm if we change NTP servers on UCCX, will it affect the license on UCCX 12.0 ?Do we need to re-host after updating NTP?Already done on CUCM and CUC , and it didn't affect but not sure for CCX. Thank you ...