Secondary Finesse Server shows Out Of Service.

[Ritesh Desai]

Hey folks,

Am installing PCCE 11.0.1 solution. Please suggest, Finesse Server - HA side shows Out-Of-Service. Primary Finesse is IN_SERVICE and agent login successful. Inbound and Outbound calls establishes. Cross checked Side A servers are Active and Side B servers are Not Active (Not Active means IDLE stage).

Shutdown the Cisco Finesse Tomcat service and restarted the server, but couldn't help. Please suggest.

regards,

Ritesh Desai.

[Ritesh Desai]

Hey folks,

Above error is solved. Root cause was CTI Server on SideA was Inactive and on Side B was Active. Due to this, it was not coming to IN-SERVICE. Restarting the Finesse Server post CTI Server restart and solved the problem.

Since then, am able to access Finesse Secondary Agent desktop URL BUT NOT able to access Finesse server admin console. Followed docwiki troubleshooting guide but no luck. Please suggest. Any suggestion would be appreciated.

regards,

Ritesh Desai.