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Send caller to different application in UCCX?

dbonagir
Cisco Employee
Cisco Employee

We're running UCCX 10.6, and we have 8 different Applications in UCCX.

We have

1. Main number

2. Option 1 (from Main)

3. Option 2 (from Main)

4. Option 3 (from Main)

etc...

You can either call the MAIN number, or you can call the other applications directly.

All Applications are available via the 1. Main Number.

However, if someone calls the main number, in historical reports, I don't know what applications he/she eventually ended up in.

Is there a way for me to transfer a caller from the MAIN application, to Application 2?
Currently, Our MAIN script just sends someone to the script for Option 2 via

Call Subflow (SCRIPT[option2Script.aef])


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