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Send PeripheralCallType to CVP

bo liu
Level 4
Level 4

hello

i know in SQL Termination_Call_Detail the PeriphoeralCallKey is an identifier for the call.

now i want sent the field to CVP.

how can i do ??

first, i will give PeriphoeralCallKey to Call.PeripheralVariable1

then use this command send it to CVP

concatenate("callid1=",Call.PeripheralVariable1)

but i don't know how to do the first step......help.....

4 Replies 4

bo liu
Level 4
Level 4

I use UCCE 8.0

You pass information to CVP using the ECC variable ToExtVXML, subsequently you get data from CVP using the ECC variable FromExtVXML.

david

yes but i don't know how to pass the PeriphoeralCallKey ...

now

i discuss with the CRM engreer , they tell me ,the value is them give me in Variable9

and i will direct use the Variable 9 to ToExtVXML

but the CVP is not receive the value..  and i test that i'm not use the ICM script  to CVP and send it to agent the value not receive too

my CVP and ICM communication with each other use correctID ... not translation route

is this reason?/

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