Send the touch tones (copy and paste) during consultative call (
You can assign DTMF tones to a task button. Use the Call Control action. Details can be found in the Cisco Desktop Administrator guide. This would work well if the agent needs to consistently enter the exact same set of digits when dialing the remote IVR.
Configuring Cloud Connected PSTN (CCP) – Easy as 1-2-3!
STEP 1: PREPARE
Before you can configure your CCP in Control Hub, you must procure PSTN services from an authorized Webex Calling CCP Partn...
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This topic is a chance to discuss more about how to read Cisco Unified Communications trace files. In this session, Cisco D...