set state to NOT_READY in 3rd party Gadget

[kelvinevans48371]

I want to be able to set the User State in a 3rd party Gadget.  I have the following code form a sample gadget provided on the cisco site

setUserState : function (state) {
clientLogs.log("setUserState(): The user's current state is: " + state);
if (state === 'READY') {
alert('Before Set ready');
user.setState(states.READY);
alert('After Set ready');
} else if (state === 'NOT_READY') {
alert('Before Set not_ready');
user.setState(states.NOT_READY);
alert('after Set not_ready');
}
},

User.setstate(state.Ready)  works fine but

User.SetState(state.NOT_READY) fails with a 400 (bad Request)

[dekwan · Accepted solution]

Hi,

Did you look at the response body of the 400? Is it something like this?

<ApiErrors>

<ApiError>

<ErrorType>Parameter Missing</ErrorType>

<ErrorData>finesse.api.reasoncode.require_reasoncode</ErrorData>

<ErrorMessage>The state change requires a valid reason code.</ErrorMessage>

</ApiError>

</ApiErrors>

My gut feel is that you have not ready reason codes configured and you are trying to change the user to not ready without providing it a reason code. 

{finesse.restservices.User} setState(newState, reasonCode, handlers)

Set the state of the user.

Parameters:

{String} newState

The state you are setting

{ReasonCode} reasonCode

The reason this user is logging out. Pass null for no reason.

{finesse.interfaces.RequestHandlers} handlers

An object containing the handlers for the request

Returns:

{finesse.restservices.User} This User object, to allow cascading

You need to use the setState that takes in a ReasonCode object.

I am also making the assumption that the capital U for your User.setState is a typo.

Thanx,

Denise

[kelvinevans48371]

Thanks to all for the assistance.