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Setting agent's default state to Ready in CAD

dmurthy74
Level 1
Level 1

‎01-17-2011 02:44 PM - edited ‎03-14-2019 07:12 AM

Hi,

     We are using UCCX 7.0 with CAD 6.0. Is it possible to set the default state of the agent to Ready when they login to their CAD.Right now, they go to the default Not Ready state one they login.

Thanks,

DM

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anubhati
Cisco Employee
Cisco Employee

‎01-17-2011 05:08 PM

Hi

By design CAD agent initial state after login is always not ready and there is no specific setting in uccx were you can change this behanviour.

However you can check this post were they suggest to create a MACRO

https://supportforums.cisco.com/message/3264497#3264497

Regards

Anuj

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