I have a simple configuration in UCCX 7.0 Premium. There are 7 agents assigned each with a single CSQ and assigned a single skill, all at competency level 5. I want to prioritize them so some get the bulk of the calls. I know how to change the CSQ from Longest Available to Most skilled. After that, when I go to each resource and change the Competence Level from 5 to any other number and Update it, it just goes back to 5. The change won't stick.
Any ideas?
Thanks in advance!
