cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
927
Views
0
Helpful
1
Replies

Setting skill competency level

isfairml1
Beginner
Beginner

I have a simple configuration in UCCX 7.0 Premium.  There are 7 agents assigned each with a single CSQ and assigned a single skill, all at competency level 5. I want to prioritize them so some get the bulk of the calls.  I know how to change the CSQ from Longest Available to Most skilled. After that, when I go to each resource and change the Competence Level from 5 to any other number and Update it, it just goes back to 5.  The change won't stick.

Any ideas?

Thanks in advance!

1 Reply 1

Riyas ATM
Participant
Participant

Hi,

Can you please share how you fixed this ?

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers