07-27-2017 04:11 PM - edited 03-14-2019 05:28 PM
Hi,
I'm new to Cisco PCCE, any help required :)
I am recently installed 3rdpartygadget for the agent recording. I followed the process given in the recording vendor for the 3rdpartygadget also.
Have uploaded the file, but now i am getting a message 404 “Resource not available” when access with the URL "http://
below is the method which has recommended.
To change file permissions on theFinesse server, useSFTP(CLI or client program) as shown in the following example:
$ sftp 3rdpartygadget@172.27.184.59 3rdpartygadget@172.27.184.59's password:
Connected to 172.27.184.59.
sftp> cd files sftp> ls -l
---------- 1 751 751 0 Dec 6 19:40 MyGadget.xml
sftp> chmod 644 MyGadget.xml
Changing mode on /files/MyGadget.xml
sftp> ls -l -rw-r--r-- 1 751 751 0 Dec 6 19:40 MyGadget.xml
sftp>
but when i am connected to the Finesse server via SFTP connection i am prompted for the password and when password is entered putty window is closed.
Can any one help with this issue.
Solved! Go to Solution.
07-28-2017 12:49 PM
which document you are talking about? finesse web service developer guide?
also where did you get the above xml from?
there must be css and js file along with them.
if you look at xml file you see it refereces .js file which ia missing and thats why you are getting that error.
you first have to get the entire gadget code and later test it on agent desktop.
aks your vendor about all details.
also check if they are referring to one of the sample gadgets available here https://developer.cisco.com/site/finesse/docs/#sample-gadgets .
07-28-2017 12:04 AM
Where did you upload the 3rdpartygadget? on separate web server or on finesse?
07-28-2017 07:29 AM
Finesse Server, now need to change the permission of the those uploaded file. I have the process but when connected and entered the 3rdpartygadget credential, window get closed...
07-28-2017 08:10 AM
if your gadget is uploaded on finesse server, then you can access the gadget xml page by following url based on what directory you have uploaded to, so if the gadget files are uploaded directly
http://<IP of finess server>/3rdpartygadget/files/HelloWorld.xml
if above does not work try with http
http://<IP of finess server>/3rdpartygadget/files/HelloWorld.xml
so before changing file permission at-lest check above if you are able to do above, i prefer using WinSCP tool other then doing cli for SFTP and never had to edit the file permission.
and I hope you would have already reset the password for "3rdPartyGadget" account.
07-28-2017 08:17 AM
Hello,
I tried access the finesse server using the URL which you have said, but i am getting the error message 404 “Resource not available”
On such error Cisco has suggested to change the file permission to 644.
I am attaching the PDF, you can refer the to page 263 "Permissions" topic.
But to change the permission, i am connecting to the finesse server, and after entering the password my login window get closed.
07-28-2017 09:27 AM
i am not sure what comman line you are using, but i were you i would download winscp client from here : https://winscp.net/eng/download.php
Login to the finesse using SFTP 3rdpartygadget account from winscp.
now explore to the file you want to modify the permission for, and right click on the file --> go to properties and change the octal to 0644
attaching the snap for reference.
07-28-2017 09:36 AM
07-28-2017 09:41 AM
I think the octal represents the permission, and that is what i was trying to tell you that we never required special permission to be given to the gadget files, at least thats with my prior experience.
can you please paste the URL you are using to check the gadget here.
07-28-2017 11:16 AM
07-28-2017 11:43 AM
i see you are successfully getting the XML file, what else is the problem?
you should now be able to configure the desktop layout for agents/supervisor to see the gadget.
but from your previous comments i dont see the javascript (.js) and CSS files, where are those uploaded? ideally you upload them in the same directory as this xml files, but it can reside on remote web-server as well.
07-28-2017 12:33 PM
Not sure, which javascript (.js) and CSS files you are talking about, my vendor has given a document to follow the process. wherein no javascript (.js) and CSS files has been asked to upload.
Let me check with vendor for if those are required.
Also in addition in am getting the error when logged in by the agent. Snapshot also attached for your reference.
http://localhost:8082/3rdpartygadget/files/RecordingControls/RecordingControls.xml
http://localhost:8082/3rdpartygadget/files/FinessePlayBackGadget/FinessePlayBackGadget.xml
07-28-2017 12:49 PM
which document you are talking about? finesse web service developer guide?
also where did you get the above xml from?
there must be css and js file along with them.
if you look at xml file you see it refereces .js file which ia missing and thats why you are getting that error.
you first have to get the entire gadget code and later test it on agent desktop.
aks your vendor about all details.
also check if they are referring to one of the sample gadgets available here https://developer.cisco.com/site/finesse/docs/#sample-gadgets .
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