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Should my UCCX Agents have 2 Lines?

Luis Sanchez
Level 1
Level 1

Currently the UCCX agents have Line One setup as their IPCC extension and Line Two as their personal/DID/internal extension.  I just received a request from management to remove the personal/DID/internal extension.

What are the Pros and Cons of removing the personal extension?         

1 Reply 1

Chris Deren
Hall of Fame
Hall of Fame

This is discussed in uccx SRND and admin guide, the biggest caveat with one DN is that you lose call waiting as your busy trigger has to be set to 1.

Other limitations include the line cannot belong to any hunt groups, pickup groups, erc.

Sent from Cisco Technical Support iPhone App

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