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Silent Monitoring Setup

We are running UCCE 10.0 and have CUCM 10.5. We are setup with CTIOS for the time being. During our install, silent monitoring was not needed and therefore not configured and setup for us.

 

I have a request now to get Remote Supervisor setup and have been running through some documentation but still a bit confused as I have never worked in an environment where this was used.

 

For CTIOS, it appears there are 2 ways that it can be setup. 1 - CUCM and 2 - CTIOS????? Is my understanding correct?

 

Also, if using CTIOS, is there another server(s) that needs to be setup to make this happen?

 

Would this be internal only?

 

I have also come across more documentation on "Remote Silent Monitoring". Is this anything at all like the silent monitoring feature that can be turned on during the CTIOS server install for silent monitoring?

 

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Re: Silent Monitoring Setup

Remote Silent Monitoring is end of life, see this link.

https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-enterprise/eos-eol-notice-c51-738343.html

 

As far as silent monitoring, just my $.02, but go for UCM-based silent monitoring, especially since you'll eventually have to move away from CTIOS and go to Finesse.

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