Silent Monitoring uccx 8.0 support to Windows 7, Hw 64bits

[wilsonsant]

Hi Guys,

My Customer is testing the Silent Monitoring and have sucess with windows 7, hw 32 bits, but, didn´t work to windows 7, hw 64 bits. Is there any restriction about the PC be 64bits?

Thanks,

Wilson                 

[tom.sullivan · Accepted solution]

Yes, desktop recording and monitoring is not supported on Windows 7 64 bit for CAD for UCCX 8.0.  It is supported in release 8.5.

Tom

[Gergely Szabo · Accepted solution]

Hi,

take a look at this:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/product_bulletin_c25-563280_ps5905_Products_Bulletin.html

There's a note:

>> WoW64 - Version 8.0, FCS Q1CY10 (Note: Desktop-based monitoring and recording is not supported)

Also, if you check the Compatiblity Guide, it says the same:

>> Desktop-based monitoring and recording is not supported in WoW64 mode

Well, it looks like for some reason it's not supported.

G.