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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Frequent Contributor

Silent Monitoring uccx 8.0 support to Windows 7, Hw 64bits

Hi Guys,

My Customer is testing the Silent Monitoring and have sucess with windows 7, hw 32 bits, but, didn´t work to windows 7, hw 64 bits. Is there any restriction about the PC be 64bits?

Thanks,


Wilson                 

2 ACCEPTED SOLUTIONS

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Enthusiast

Silent Monitoring uccx 8.0 support to Windows 7, Hw 64bits

Yes, desktop recording and monitoring is not supported on Windows 7 64 bit for CAD for UCCX 8.0.  It is supported in release 8.5.

Tom

Advocate

Silent Monitoring uccx 8.0 support to Windows 7, Hw 64bits

Hi,

take a look at this:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/product_bulletin_c25-563280_ps5905_Products_Bulletin.html

There's a note:

>> WoW64 - Version 8.0, FCS Q1CY10 (Note: Desktop-based monitoring and recording is not supported)

Also, if you check the Compatiblity Guide, it says the same:

>> Desktop-based monitoring and recording is not supported in WoW64 mode

Well, it looks like for some reason it's not supported.

G.

2 REPLIES 2
Highlighted
Enthusiast

Silent Monitoring uccx 8.0 support to Windows 7, Hw 64bits

Yes, desktop recording and monitoring is not supported on Windows 7 64 bit for CAD for UCCX 8.0.  It is supported in release 8.5.

Tom

Advocate

Silent Monitoring uccx 8.0 support to Windows 7, Hw 64bits

Hi,

take a look at this:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/product_bulletin_c25-563280_ps5905_Products_Bulletin.html

There's a note:

>> WoW64 - Version 8.0, FCS Q1CY10 (Note: Desktop-based monitoring and recording is not supported)

Also, if you check the Compatiblity Guide, it says the same:

>> Desktop-based monitoring and recording is not supported in WoW64 mode

Well, it looks like for some reason it's not supported.

G.

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