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Beginner

Silent Monitoring

Any one knows why we can monitor some agents and not all. Even if they are on the same LAN. We are running CM 6.0.

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Beginner

If you are using CCM Based Monitoring there are several items to check in Call Manager

PC Port

Span to PC Port

Enabled PC port

Check the monitoring Calling Search Space on the Line.

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I'm using CAD from IPCC is that the same?

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VIP Mentor

Also check advertise G722 on the phone in CCM. This will over ride your region settings.

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Beginner

On the desktops that you are unable to monitor, go to C:\Program Files\Cisco\Desktop\bin and run the postinstall.exe. After selecting the CAD server to configure, go to the " Voip Monitor Service". Make sure that the correct IP address is showing up for the nic adapter. I had an issue after a CAD upgrade where CAD was binding to the wrong IP address thus causing an error when you try to silent monitor.

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