Simple Outbound call, play a prompt

[walshliam]

I'm trying to build a simple script to call a number and play a prompt. The outbound call keeps getting the "no resource" output branch. I am using the same call control group for both the inbound trigger and the outbound. If I use any other cal control group, the call fails immediately. Can anyone post a simple script or help me with this?

Thanks 

[Chris Deren · Accepted solution]

Is your destination an internal or external number? Do the CTI ports have proper CSS and device pool assigned to make the call?

Can you post your current script?

[walshliam]

Thanks for the quick reply! I checked and there was only 1 available CTI Port in the group I was using. I was able to get the out bound call, but I can't play the prompt to the called user.

I'm attaching a screenshot of the script and the error. 

[Anthony Holloway · Accepted solution]

You probably did not enter a correct Dialog Group number in the Place Call step then.  Look at Subsystems > Cisco Media, and find the media group number (ID), and then use that in the Place Call step, in addition to where you entered the CCG (CTI Port Group) ID.