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dconstantino
Enthusiast

SIP Dialer for UCCE 8.5 and ring no answer

  Do not ask me why but my customer has ask if a campaign get a phone with no answering machine rinds no answer how can I prevent that number from being retried. I want busy, reorder ect to get retried but just not ring no answer calls.

1 REPLY 1
Kris Lambrechts
Beginner

Given that it's been a while since you posted this and no answers have come up I don't think this is an easy one to solve so I'm going to give it a 'creative' shot. You can't change the Maximum Attempts because that will accept the other results as well. I'd do this instead :

* Set the No Answer Delay to a value higher than the maximum amount of time that the Campaign is active so that during one dialing session the customer is never called back;

* While the Campaign is disabled, run a SQL scheduled job against the Dialing List that closes all records that have a No Answer CallResult.

Depends a bit on how you manage your campaigns on whether this can work I guess.

Cheers,

Kris

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