Do not ask me why but my customer has ask if a campaign get a phone with no answering machine rinds no answer how can I prevent that number from being retried. I want busy, reorder ect to get retried but just not ring no answer calls.
Given that it's been a while since you posted this and no answers have come up I don't think this is an easy one to solve so I'm going to give it a 'creative' shot. You can't change the Maximum Attempts because that will accept the other results as well. I'd do this instead :
* Set the No Answer Delay to a value higher than the maximum amount of time that the Campaign is active so that during one dialing session the customer is never called back;
* While the Campaign is disabled, run a SQL scheduled job against the Dialing List that closes all records that have a No Answer CallResult.
Depends a bit on how you manage your campaigns on whether this can work I guess.
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Don't you just hate having to run RTMT in a virtual machine, well here it runs in an app for mac. I have complied a version for CUCM 14.x ( from a version I got for 11.x ) It works on older versions also. Here it is https://haffi.is/rt...
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