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SIP- Header field Transfer

Hi,

We have a call flow like

Ingress GW -> CVP(standalone)->Ingress GW->Agent Desktop(Not Cisco)

We would like to transfer a header filed value from REFER Header (from CVP) into the INVITE header (To Agent Desktop)

We use VVB not a VXML gateway.

The objective is to send customer information from IVR to the agent desktop.

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Paul Tindall has written

Paul Tindall has written pretty extensively about doing this from both UCCE and just in Studio:

https://supportforums.cisco.com/sites/default/files/attachments/document/cvp-cookbook.pdf

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