04-24-2021 05:41 AM
UCCX: 11.6.1.10000-51
We are trying to utilize the Web chat Support Feature of Contact Center.
As of now I have integrated the Social-miner with UCCX and tested the Web Support feature on intranet(locally) and it is working fine.
Web Chat html Code --> Social-miner --> UCCX --> Finesse Agent
Now I want to test this feature on external network(i.e. Website hosted over Internet) how can I proceed with the deployment.
Just an FYI/- Social-miner is deployed behind the firewall.
04-28-2021 11:03 AM
Hi,
I'm not an expert with SocialMiner, but I know of some resources, which consider UCCX and SocialMiner and may be helpful to you:
Hope this helps!
07-19-2023 09:15 PM
Thanks Alex, I was manage to deploy it by just replacing the internal FQDN to WAN IP and via help of port forwarding it did work over Internet.
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