cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1479
Views
5
Helpful
3
Replies

Social Miner with CCx - customization for customer web page

andri
Contributor
Contributor

Hi

 

was going through the document for Social Miner API 10.6

https://developer.cisco.com/docs/contact-center-express/#!previous-documentation-pdfs

 

Is it possible to customize the look and feel for the customers, by using the API described for the Chat Feed (Chapter ?

 

Or is the look and feel for the customer fixed with a form when using Social Miner with CCx ?

 

Anyone looked into this matter ?

 

We have so many companies that want to have flexibility in how, the interaction should work with design and more things, so the API seem to be perfect for that scenario - given they work for my scenario.

 

Regards

Andri

1 Accepted Solution

Accepted Solutions

There are two options are available to customize the look and feel of Customer chat UI.
•  If customer wants to use the default Customer Chat UI (from SocialMiner) which is visible after entering the details in chat form (generated by UCCX) . You will able to customize it to some extent like welcome message, logo etc. beyond that customization is not possible.
o  Please refer List Chat Web Forms section of 10.6(1) UCCX Administrator Guide 
     http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/config/guide/UCCX_BK_CEC562D1_00_cisco-unified-ccx-administration- guide106.pdf

•  If you do not want to use the default Customer Chat UI he can develop his own Chat UI from scratch using chat feed APIS provided by SocialMiner.
o Please refer chapter 8 of 10.6 (1) SocialMiner Developer guide
https://developer.cisco.com/docs/contact-center-express/#!previous-documentation-pdfs 
• Please refer customer-chat-sample.zip sample code from Tools and Samples section  from https://developer.cisco.com/site/socialminer/documentation/index.gsp  

View solution in original post

3 Replies 3

ewindgat
Contributor
Contributor

have you looked at the chat templates? You are able to configure the content.

Hi

I'm more thinking about using the API to customise, since customers really want to control everything in terms of look and feel - the templates are kind of limiting - but please correct me if i'm wrong here

Regards

Andri

There are two options are available to customize the look and feel of Customer chat UI.
•  If customer wants to use the default Customer Chat UI (from SocialMiner) which is visible after entering the details in chat form (generated by UCCX) . You will able to customize it to some extent like welcome message, logo etc. beyond that customization is not possible.
o  Please refer List Chat Web Forms section of 10.6(1) UCCX Administrator Guide 
     http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/config/guide/UCCX_BK_CEC562D1_00_cisco-unified-ccx-administration- guide106.pdf

•  If you do not want to use the default Customer Chat UI he can develop his own Chat UI from scratch using chat feed APIS provided by SocialMiner.
o Please refer chapter 8 of 10.6 (1) SocialMiner Developer guide
https://developer.cisco.com/docs/contact-center-express/#!previous-documentation-pdfs 
• Please refer customer-chat-sample.zip sample code from Tools and Samples section  from https://developer.cisco.com/site/socialminer/documentation/index.gsp  

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers