Is it possible to customize the look and feel for the customers, by using the API described for the Chat Feed (Chapter ?
Or is the look and feel for the customer fixed with a form when using Social Miner with CCx ?
Anyone looked into this matter ?
We have so many companies that want to have flexibility in how, the interaction should work with design and more things, so the API seem to be perfect for that scenario - given they work for my scenario.
I'm more thinking about using the API to customise, since customers really want to control everything in terms of look and feel - the templates are kind of limiting - but please correct me if i'm wrong here